Shipping & Delivery

We are pleased to offer fully tracked & insured international shipping to selected countries. This service includes tracking, ensuring the secure and reliable delivery of your order. For faster delivery, we also offer an express shipping option.

Standard shipping is free on most products. Express shipping costs are shown at checkout. 

Which Countries do you ship to?

We currently ship to the following countries :-

  • Canada
  • Hong Kong
  • Israel
  • Japan
  • Republic of Korea
  • Singapore
  • Taiwan
  • United Arab Emirates
  • United Kingdom
  • United States

Do I need a prescription to order from you?

All the products listed on our website are "over the counter" products in Australia and no prescription is required to order them from us.

The US FDA guidelines allows US residents to import over the counter pet medicines for personal use (i.e. not for resale). We serve many tens of thousands of customers in the US and elsewhere who receive their order without issue. 

Where are your orders shipped from?

All our orders are shipped from Brisbane, Australia

Who do we use for Shipping?

We use Australia Post for shipping our international orders.

Australia Post partners with your local National Postal Service for the final delivery in your country.

Depending on your location, final delivery is facilitated by your local postal service, such as USPS in the United States, Royal Mail in the UK, Canada Post in Canada, and other national postal services.

How long will shipping take?

Most orders are dispatched from our warehouse in 1-3 business days from order confirmation.

  • Typically, standard shipping usually takes 12 to 16 days whilst, Express shipping will take 7 to10 business days for delivery
  • In our experience, most standard shipping orders are received by customers around 12 business days.

Sometimes orders may be delayed due to reasons such as processing time by customs or at peak times such as during holiday season. Unfortunately, once an order is shipped we have no control over these delays.

Please ensure that there is a safe and secure place for the delivery company to leave your parcel. We accept no responsibility for and will not give any refund for orders which are lost, stolen, damaged or misplaced once delivered to your address.

How can I track my order shipment?

Upon order dispatch, you will receive a dispatch email with the tracking details from us.

If you have not received a dispatch confirmation email within 5 business days of placing your order, please check that the email has not been stopped by a spam filter. If you can’t locate the dispatch confirmation email please contact us.

Enter the tracking number provided on the Australia post website. https://auspost.com.au/mypost/track/search

Once your order has arrived in your country, you can also track the order using the same tracking number on your local postal service website (eg USPS, Canada Post etc websites).

In case you have any trouble with the tracking you can always contact us.

Accurate Address Details:

Please ensure to provide your complete and accurate address when ordering. We strive for successful deliveries but cannot be responsible for non-delivery due to incorrect address details. Also, please make sure there's a secure spot for our delivery partners to leave your parcel. We are not liable for orders that are lost, stolen, damaged, or misplaced after delivery to your address.

All orders are shipped with tracking numbers, and these are emailed to you once the order has been updated as shipped

International taxes and customs charges

International customers may be required to pay sales tax, duty and/or Customs charges in their home countries. All taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge.

Taxes and customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. Global Vet Pro is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.

It is our experience that most of our US, UK, Canada, Singapore, Hong-Kong, & UAE customers have not experienced any additional customs fees and charges applied to their orders.

Product Disclaimer

Please take note that not all product claims have been tested or are registered in all countries. Our product claims or product registrations relate to the country of origin only.

Products sold on Global Vet Pro are Australian; therefore as they are sold within Australia they are subject to Australian law. Some packaging and/or labelling may differ from other countries. Global Vet Pro strongly recommends you check with local authorities if you are unsure about any product.